The buyer is required to immediately inspect the collected or delivered products. If a defect is found in the inspection or at a later time, we shall be notified immediately thereof; in this respect, the date on which the notice of defect was sent shall be decisive. The customer’s warranty rights require that it has performed its duties to inspect and notify of defects. If the customer fails to do this, the products will be deemed approved, unless ‘‘Simple Energy Solutions’’ had fraudulently concealed the defect. Products with obvious defects may not be installed, combined or mixed with movable objects. The customer shall give us the opportunity without delay to inspect the defect and it shall observe our information regarding the minimization of costs and damage.

The warranty period for products delivered by us is certain warranty time from the transfer of risk, for which purpose the date of the handover of the products to the customer is agreed as the date of the transfer of risk in case of collection by the customer from ‘‘Simple Energy Solutions’’ and the handover of the product to the transport person by ‘‘Simple Energy Solutions’’ in case shipment has been agreed previously, unless a deviating contractual agreement is made in the specific case. This shall not apply if the object delivered by us is a building or an object, which has been used for a building according for its customary use and which has caused its defectiveness.

The statutory limitation periods shall remain unaffected also in case of recourse by the customer relating to a purchase of consumer goods. In case used products are delivered, the warranty, subject to the provision under no. 8, is excluded. The warranty is excluded if the defect is based on the fact that the products delivered by us have not been assembled correctly or they have been used contrary to their intended purpose. The warranty is likewise excluded if the defect is based on the fact that the operating conditions or installation regulations of the respective manufacturer of the delivered object are not at all or not correctly observed. If the customer claims a defect of the delivered object, it shall be obligated to cooperate in the investigation of whether a defect is in fact present at all. This includes (but is not limited to) the transmission of analysis reports of the production media and fuels and/or excerpts from the operating journal and/or control logs. In any case, the burden of proof for a defect being present shall remain on the customer. If defects are present, the customer may withhold the agreed purchase price only to an extent that is in an appropriate relation to the defects that have occurred. A replacement delivery or repair shall then not lead to a restart of the limitation period if we perform it merely in fair dealings. The expenses becoming necessary for the purposes of inspection and reworking, in particular costs for transport, travel and material, shall be borne by us if a defect is in fact present. If a notice of defect by the customer proves to be unjustified, however, we may request the costs caused by this to be refunded by the customer. We shall not bear the costs for de-installation and installation in contrast.

The warranty shall expire if the object of delivery is modified in a manner not intended by the manufacturer and the damage is causally related to the modification. This shall apply, in particular, also to the installation of parts of third-party origin into the delivered object, which are neither intended nor approved for this.

If the reworking fails or if an appropriate period to be set by the customer for the reworking has passed unsuccessfully, or if such a deadline can be omitted pursuant to the legal regulations, the customer may withdraw from the purchase agreement or reduce the purchase price. However, no right of withdrawal shall apply in the event of a minor defect. The customer shall have the right to correct the defect on its own or assign third parties to do so, and demand compensation of the required expenses from us only in urgent cases of impending danger for the operating safety, or so as to avert disproportionately great damage, or if we are in delay with the repair of defects. In such a case, we shall be informed promptly nonetheless. We shall not be liable for the consequences of improper reworking or other modifications of the object of delivery by the customer or third parties. Insofar as the customer has made agreements with its buyer beyond the statutory claims of defects and warranty rights, it cannot claim that it is being held harmless by us.

For any questions and suggestions regarding our privacy policy, you can send an e-mail to  info@freedom-energy.org   . You can reach our company through the contact information below.

Company Name: ‘‘Simple Energy Solutions’’

Address:               House No# 20, Road No: 15, Nikunja-02, Khilkhet, Dhaka-1215

Email:                    info@simple-energy.net

Phone:                    +880 1971 092 648  

Your ‘‘Simple Energy Solutions’’ Team..