Privacy and Security

PRIVACY AND SECURITY POLICY

All services provided in our store belong to our company ‘‘Simple Energy Solutions’’ registered at info@simple-energy.net and  are operated by our company.  

Our company  may collect personal data for various purposes. Below, it is stated how and in what way personal data is collected and how and in what way this data is protected.

Some personal information about the members (such as name-surname, company information, telephone, address or e-mail address) is collected by our Store  due to the nature of the business, by filling out various forms and surveys on our Store  or through membership.

Our company may send campaign information, information about new products, and promotional offers to its customers and members from time to time. Our members can make any choice about whether or not to receive such information when they become members, and then change this choice in the account information section after logging in as a member, or make a notification via the link in the notification message they receive.

During the approval process carried out through our store  or by e-mail, personal information transmitted electronically to our store by our members will not be disclosed to third parties except for the purposes and scope determined by the "User Agreement" we have made with our Members.

In order to identify system-related problems and to quickly resolve any problems or disputes that may arise regarding the service provided, our Company records and uses the IP addresses of its members. IP addresses can also be used to identify users in a general way and to collect comprehensive demographic information.

Our company may use the requested information for direct marketing purposes by itself or its collaborators, outside the purposes and scope determined by the Membership Agreement. Personal information may also be used to contact the user when necessary. The information requested by  our company  or the information provided by the user or information regarding transactions made through our Store  may be used by our company  and its collaborators, outside the purposes and scope determined by the "Membership Agreement", for various statistical evaluations, database creation and market research without disclosing the identity of our members.

Our company undertakes to keep confidential information strictly private and confidential, to consider this as a confidentiality obligation and to take all necessary measures and show due diligence to ensure and maintain confidentiality, to prevent all or any part of the confidential information from entering the public domain or from unauthorized use or disclosure to a third party.

CREDIT CARD SECURITY

Our company prioritizes the security of credit card holders who shop on our shopping sites. Your credit card information is not stored in our system in any way.

There are two things you should pay attention to when you enter the transaction process to understand that you are on a secure site. One of these is a key or lock icon at the bottom line of your browser. This indicates that you are on a secure web page and all your information is encrypted and protected. This information is used only in connection with the sales transaction process and in line with the instructions you give. Information regarding the credit card used during shopping is encrypted with 128 bit SSL (Secure Sockets Layer) protocol, independent of our shopping sites, and sent to the relevant bank for query. If the card's usability is approved, shopping continues. Since no information regarding the card can be viewed or recorded by us, third parties are prevented from obtaining this information under any circumstances.

The reliability of payment/invoice/delivery address information for online credit card orders is monitored by our company against Credit Card fraud. Therefore, customers who place an order for the first time on our shopping sites must first verify the accuracy of their financial and address/phone information in order for their orders to reach the supply and delivery stage. If necessary, the credit card holder or the relevant bank is contacted to check this information.

Only you can access and change all the information you provide when you become a member. If you protect your member login information securely, it is not possible for others to access or change information about you. For this purpose, 128-bit SSL  security is used during membership transactions. This system is an international encryption standard that cannot be broken.

Internet shopping sites that have an information line or customer service and that specify full address and phone information  are more preferred today. In this way, you can get detailed information about all the issues that come to your mind and get more accurate information about the reliability of the company that provides online shopping services.

Note:  We recommend that you pay attention to the full address and phone number of the company on online shopping sites. If you are going to shop, write down all the phone/address information of the store you bought the product from before shopping. If you are not confident, call and confirm before shopping. All information about our company and the company location are stated on all our online shopping sites.

MAIL ORDER CREDIT CARD INFORMATION SECURITY  

Your identity and credit card information that you will send to us via credit card mail-order method will be stored by our company according to the principle of confidentiality. This information is kept for 60 days against possible objections to the withdrawal of money from the credit card that may occur with the bank and then destroyed. If any amount other than the approved mail-order form fee that you will send us for the price of the products you ordered is withdrawn from your card, it does not pose a risk as you can naturally object to the bank and prevent the payment of this amount. 

THIRD PARTY WEBSITES AND APPLICATIONS

Our store may provide links to other sites within the website. Our company does not bear any responsibility for the privacy practices and content of the sites accessed through these links. Advertisements published on our company's website  are distributed to our users through our advertising partners. The Privacy Policy Principles in this agreement are only related to the use of our Store and do not cover third-party websites.

EXCEPTIONAL CASES

In the limited cases specified below, our Company may disclose user information to third parties outside the provisions of this "Privacy Policy". These situations are limited in number;

1.     To comply with the obligations imposed by the legal rules in force and issued by the competent legal authority, such as Laws, Decree Laws, Regulations, etc.;

2.     In order to fulfill the requirements of the "Membership Agreement" and other agreements that our store has concluded with the users and to put them into practice;

3.     Requesting information about users for the purpose of conducting an investigation or inquiry duly conducted by the competent administrative and judicial authority;

4.     These are cases where it is necessary to provide information to protect the rights or security of users. 

E-MAIL SECURITY 

Never write your credit card number or passwords in the e-mails you send to our store's Customer Services regarding any of your orders. The information in the e-mails can be seen by third parties. Our company cannot guarantee the security of the information transferred from your e-mails under any circumstances.

BROWSER COOKIES

Our company can obtain information about users visiting our store and their use of the website using a technical communication file (Cookie). The technical communication files in question are small text files that a website sends to the user's browser to be stored in the main memory. The technical communication file facilitates the use of the Internet by storing the status and preferences about the site.

The technical communication file helps to obtain statistical information about how many people visit the site, for what purpose a person visits the site, how many times they visit, and how long they stay on the site, and to dynamically generate advertisements and content from user pages specially designed for users. The technical communication file is not designed to receive data or any other personal information from the main memory or your e-mail. Most browsers are initially designed to accept the technical communication file, but users can change the settings so that the technical communication file does not arrive or a warning is given when the technical communication file is sent.

Our company may change the provisions of this "Privacy Policy" at any time by publishing it on the site or by sending an e-mail to users or by publishing it on the site. If the provisions of the Privacy Policy change, they shall enter into force on the date of publication.

For any questions and suggestions regarding our privacy policy, you can send an e-mail to  info@freedom-energy.org   . You can reach our company through the contact information below.

Company Name: SIMPLE  ENERGY SOLUTIONS

Address:              House No# 20, Road No: 15, Nikunja-02, Khilkhet, Dhaka-1215

Email:                    info@simple-energy.net

Phone:                    +880 1971 092 648  

    Your SIMPLE ENERGY SOLUTIONS Team..